Important

You are browsing the documentation for version 3.1 of OroCommerce, OroCRM and OroPlatform, which is no longer maintained. Read version 5.1 (the latest LTS version) of the Oro documentation to get up-to-date information.

See our Release Process documentation for more information on the currently supported and upcoming releases.

Troubleshoot Login Issues¶

This section lists the errors you may encounter when trying to access your Oro application, and the solutions to help you log in.

Login Errors	Meaning	Solution
Account is locked	Your account has been disabled in the system. You can no longer log into the system, and other users cannot engage you in business activities.	If you are sure that this is a mistake, please contact your administrator.
Credentials have expired	The password reset procedure has been initiated. It could have been started manually by an administrator or automatically if your company has a password policy that requires users to change their password periodically. (In the latter case, you may receive notifications reminding you to change your password soon.)	Check your email box for the password reset link. You will be able to log into the system after you change your password.
Invalid username or password	You have provided wrong credentials.	Make sure that the credentials you are entering are correct and try again. Please check if you are in Caps Lock mode or have the wrong language setting on your keyboard.
Invalid credentials. You have 2 login attempts remaining.	The password policy of your organization gives you a limited number of login attempts. You have entered the wrong credentials, but you still have some attempts left.	Make sure that the credentials you are entering are correct and try again. Please check if you are in Caps Lock mode or have the wrong language setting on your keyboard.
Invalid credentials. The account was locked.	You account has been locked because you have reached the maximum number of failed login attempts. Other users can still engage you in business activities.	Contact your administrator to reactivate the account.