Important

You are browsing the documentation for version 3.1 of OroCommerce, OroCRM and OroPlatform, which is no longer maintained. Read version 5.1 (the latest LTS version) of the Oro documentation to get up-to-date information.

See our Release Process documentation for more information on the currently supported and upcoming releases.

Available in OroCommerce

Manage RFQs

Hint

This section is a part of the RFQ and Quote Management topic that provides the general understanding of the RFQ and quote concepts in OroCommerce.

From the Requests for Quote page, you can perform the following actions:

You can also engage RFQs in various activities, such as adding a note, sending an email or adding an event to an RFQ.

Various activities available for rfqs

Create a Quote from an RFQ

To create a new quote from a specific RFQ:

  1. Navigate to Sales > Request for Quotes in the main menu.

  2. Find the required RFQ and click on it.

  3. Click Create Quote.

See more information about creating a quote from the RFQ in the relevant Create a Quote from the RFQ topic.

Additionally, you can perform the following actions by clicking on the corresponding buttons on the far right of the Quote page:

  • Click to edit the quote.

  • Click to clone the quote.

  • Click to delete it.

  • Click Send to Customer to send a notification email message the customer user regarding their quote.

    The steps you need to take to create send a quote to a customer

Once the message is prepared and sent, the quote backoffice status is changed to Sent to customer.

A sample of the quote with the Sent to Customer status and available actions

From this page, you can cancel or expire the quote, delete the quote, and the backoffice status will change to Closed.

Additionally, you can create a new quote for the customer, or, if the customer declined the offer, you can mark this quote as Declined by Customer.

For more detailed information, please check the Quote Management Flow to learn additional details on the steps and actions available at every step.

Create an Order from an RFQ

To create an order from an RFQ:

  1. Navigate to Sales > Request for Quotes in the main menu.

  2. Find the required RFQ and click on it.

  3. Click Create an Order on the top right.

Note

You can find more information on how to create an order from an RFQ, add additional products, add offers specific for the customer, edit or add shipping and billing information, calculate shipping options, add discounts and more, in the relevant Create an Order from an RFQ topic.

The More Actions menu enables users to add notes to the order, send an email to the customer or add an event. An event could be used to schedule a call or a meeting.

Click Create Order from the rfq view page

Edit an RFQ

To edit an RFQ:

  1. Navigate to Sales > Request for Quotes in the main menu.

  2. Find the required RFQ and click on it.

  3. Click Edit on the top right of the page.

  4. Check the fields required in the General section and modify the information, if necessary.

  5. Add notes and assignees.

  6. Adjust target prices, quantity and add additional products.

  7. Click Save and Close on the top right to save all the changes made.

Use RFQ Transitions

Note

The workflow transitions are available for customers and sales representatives when RFQ Submission Flow and RFQ Management Flow workflows are activated in the system configuration.

To control RFQ using transitions exposed by RFQ workflows (RFQ Submission Flow and RFQ Management Flow):

  1. Navigate to Sales > Request for Quotes in the main menu.

  2. Find the required RFQ and click on it to open RFQ details.

Now you can perform the following actions with an RFQ in the back-office:

Once the RFQ is submitted by a customer in the storefront, it becomes immediately available in the RFQ back-office in the Open status.

Display the rfq with the customer status Submitted in the storefront Display the rfq with the internal status Open in the back-office

Mark the RFQ as Processed

To mark the RFQ as processed, click Mark as Processed on the RFQ page. This will notify the assigned sales representative that the quote is being processed.

Marking RFQ as processed will change its internal status to Processed.

Display the rfq with the internal status Processed in the back-office

Request More Information from the Customer

To request more information from a customer:

  1. Click Request More Information to open a text dialog for you to communicate with the customer.

  2. Enter a comment.

  3. Click Submit.

The customer will be notified by email and through the customer’s store account that more information is required.

The internal status should then change to More Information Requested, and the customer status should change to Requires Attention.

Display the rfq with the internal status More Information Requested in the back-office

Once the customer responds to the request for additional information, the assigned sales representative is notified that the customer has provided the requested information and can continue processing the request.

The internal status changes back to Open, and the customer status changes back to Submitted.

Decline an RFQ

To decline the RFQ, click Decline on the RFQ page.

This will change the internal status to Declined, and the customer status to Cancelled.

Display the rfq with the internal status Declined in the back-office

Delete an RFQ

To delete the RFQ from the list, click Delete on the RFQ page.

The RFQ will be removed from the customer user’s account.

The internal status will be changed to Deleted.

Display the rfq with the internal status Deleted in the back-office