Important

You are browsing upcoming documentation for version 6.0 of OroCommerce, OroCRM, and OroPlatform, scheduled for release in 2024. Read version 5.1 (the latest LTS version) of the Oro documentation to get up-to-date information.

See our Release Process documentation for more information on the currently supported and upcoming releases.

Resource Fields

Common Resource Fields

Name

Type

Description

id

integer

The unique identifier of a resource. In most cases, it is represented by an integer value, but depending on the resource data model, it can be represented by a string or contain multiple columns

createdAt

datetime

The date and time of resource record creation.

updatedAt

datetime

The date and time of the last update of the resource record.

owner

user or business unit or organization

Defines the range of users that are responsible for a record and can manage it. Ownership also determines access permissions.

organization

organization

An organization record represents a real enterprise, business, firm, company or another organization to which the users belong. It is available for Enterprise Edition only.

Typical Communication Activities Fields

The term communication activity describes an activity that involves communications and can have a direction, that is, be incoming or outgoing.

For example, Call, Email are communication activities. When a client calls or sends an email to their manager, it is an incoming communication activity. When a manager calls a client or sends an email, it is an outgoing communication activity.

The data based on communication activities may be used to build useful forecast reports.

The table below describes fields available for the resources that support such communication activities as Call, Email, etc.

Name

Type

Description

lastContactedDate

datetime

The date and time of the last communication activity for the resource record.

lastContactedDateIn

datetime

The date and time of the last incoming communication activity for the resource record.

lastContactedDateOut

datetime

The date and time of the last outgoing communication activity for the resource record.

timesContacted

integer

Date and time of the last contact attempt (email sent, call logged, or other contact activity). Marketing emails are not counted.

timesContactedIn

integer

Date and time of the last incoming contact attempt (email received, incoming call logged, or other contact activity). Marketing emails are not counted.

timesContactedOut

integer

Date and time of the last outgoing contact attempt (email sent, outgoing call logged, or other contact activity). Marketing emails are not counted.