Important

You are browsing the documentation for version 4.2 of OroCommerce, OroCRM and OroPlatform, which is no longer maintained. Read version 5.1 (the latest LTS version) of the Oro documentation to get the updated information.

See our Release Process documentation for more information on the currently supported and upcoming releases.

Resource Fields

Common Resource Fields

Name	Type	Description
id	integer	The unique identifier of a resource. In most cases, it is represented by an integer value, but depending on the resource data model, it can be represented by a string or contain multiple columns
createdAt	datetime	The date and time of resource record creation.
updatedAt	datetime	The date and time of the last update of the resource record.
owner	user or business unit or organization	Defines the range of users that are responsible for a record and can manage it. Ownership also determines access permissions.
organization	organization	An organization record represents a real enterprise, business, firm, company or another organization to which the users belong. It is available for Enterprise Edition only.

Typical Communication Activities Fields

The term communication activity describes an activity that involves communications and can have a direction, that is, be incoming or outgoing.

For example, Call, Email are communication activities. When a client calls or sends an email to their manager, it is an incoming communication activity. When a manager calls a client or sends an email, it is an outgoing communication activity.

The data based on communication activities may be used to build useful forecast reports.

The table below describes fields available for the resources that support such communication activities as Call, Email, etc.

Name	Type	Description
lastContactedDate	datetime	The date and time of the last communication activity for the resource record.
lastContactedDateIn	datetime	The date and time of the last incoming communication activity for the resource record.
lastContactedDateOut	datetime	The date and time of the last outgoing communication activity for the resource record.
timesContacted	integer	Date and time of the last contact attempt (email sent, call logged, or other contact activity). Marketing emails are not counted.
timesContactedIn	integer	Date and time of the last incoming contact attempt (email received, incoming call logged, or other contact activity). Marketing emails are not counted.
timesContactedOut	integer	Date and time of the last outgoing contact attempt (email sent, outgoing call logged, or other contact activity). Marketing emails are not counted.