Important

You are browsing the documentation for version 4.2 of OroCommerce, OroCRM and OroPlatform, which is no longer maintained. Read version 5.1 (the latest LTS version) of the Oro documentation to get up-to-date information.

See our Release Process documentation for more information on the currently supported and upcoming releases.

Back-Office

Back-office is a primary management tool in OroCommerce and OroCRM that allows managers to perform all essential activities related to their eCommerce business, such as updating product lines, managing customers and sales, setting up taxes, running marketing campaigns, managing web store content, reporting, administering user roles, and other.

Back-office places a great emphasis on an intuitive UI to help organize data, streamline typical back-office workflows, and enable maximum transparency for managers. In line with this approach, the back-office documentation section mirrors the structure of the application UI to enable quicker orientation in the content.

Note

Depending on whether you work exclusively with OroCRM or OroCommerce, you may require to search a different collection of chapters within documentation. Find application-specific sections in the tag clouds below. If you work with the OroCommerce plus OroCRM edition, search all available chapters in the menu to your left.

When browsing documentation, be on the lookout for , , and application icons on the top right. They indicate whether described features and concepts are available in OroCRM, OroCommerce, or both applications, and whether they require extension installation.

OroCommerce

• Shopping Lists
• Quotes
• RFQs
• Orders
• Price Lists
• Payment Terms
• Customers
• Products
• Promotions
• Web Catalog
• Landing Pages
• Taxes
• Inventory
• Shipping Rules
• Payment Rules
• Shipping Integrations
• Payment Integrations
• Websites
• Frontend Menus

OroCRM

• Accounts
• Business Customers
• Contacts
• Email Campaigns
• Marketing Campaigns
• Marketing Lists
• Tracking Websites
• Leads
• Opportunities
• Zendesk Integration
• Dotmailer Integration

Application-Wide Features

• Getting Started
• Activities
• Dashboards
• Tags
• Contact Reasons
• Entities
• Jobs
• Data Audit
• Localization
• Back-Office Menus
• Scheduled Tasks
• Emails
• Contact Groups
• System Information
• Reports and Segments
• User Management
• LDAP integration
• Workflows
• Calendars

Business Tip

Are you in search of the best B2B eCommerce platforms? To make an informed decision, look through our platform comparison page.