Important
You are browsing upcoming documentation for version 6.1 of OroCommerce, scheduled for release in 2025. Read the documentation for version 6.0 (the latest LTS version) to get up-to-date information.
See our Release Process documentation for more information on the currently supported and upcoming releases.
Configure Backoffice Conversations Workflow in the Back-Office
Oro offers a conversation feature for easy communication between back-office and storefront users. Conversations allow back-office staff to share information and communicate with other back-office users or customer users in the storefront. The Conversations Workflow is a system workflow that provides the following default statuses for the conversation feature: Active, Inactive, Closed.
![Illustration of the workflow transition on a view page of a conversation](../../../../../../_images/activities-conversations-view.png)
To reach the workflow:
Navigate to System > Workflows in the main menu.
Click Conversation Workflow to open it.
![Conversations workflow in the Workflow grid](../../../../../../_images/conversation-flow-grid.png)
By default, the Conversation workflow is active. On its view page, you have an option to disable the workflow by clicking Deactivate on the top right. As it is a system workflow, it cannot be edited or deleted.
Steps and Transitions
The following table describes which options are available for each of the statuses of the conversation:
Status |
Options |
---|---|
Active |
Set Inactive, Close |
Inactive |
Activate, Close |
Closed |
Reopen |
![View page of the conversation workflow showing the workflow diagram with transitions and a button to deactivate the workflow](../../../../../../_images/conversations-wf-view-page.png)