Important
You are browsing upcoming documentation for version 6.1 of OroCommerce, scheduled for release in 2025. Read the documentation for version 6.0 (the latest LTS version) to get up-to-date information.
See our Release Process documentation for more information on the currently supported and upcoming releases.
Configure Backoffice Conversations Workflow in the Back-Office
Oro offers a conversation feature for easy communication between back-office and storefront users. Conversations allow back-office staff to share information and communicate with other back-office users or customer users in the storefront. The Conversations Workflow is a system workflow that provides the following default statuses for the conversation feature: Active, Inactive, Closed.
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To reach the workflow:
Navigate to System > Workflows in the main menu.
Click Conversation Workflow to open it.
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By default, the Conversation workflow is active. On its view page, you have an option to disable the workflow by clicking Deactivate on the top right. As it is a system workflow, it cannot be edited or deleted.
Steps and Transitions
The following table describes which options are available for each of the statuses of the conversation:
Status |
Options |
---|---|
Active |
Close |
Closed |
Reopen |

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