Important

You are browsing documentation for version 5.1 of OroCommerce, supported until March 2026. Read the documentation for version 6.0 (the latest LTS version) to get up-to-date information.

See our Release Process documentation for more information on the currently supported and upcoming releases.

Manage Orders in the Back-Office

Hint

This section is part of the Order Management topic that provides a general understanding of order-related concepts in OroCommerce.

Orders contain information about buyers’ shopping lists submitted for purchase and the collected information about billing and shipping addresses, payment methods, etc.

In Sales > Orders, you can view, edit and delete the already submitted orders and create new orders on behalf of the buyers.

While many customers will use the online store to create orders, they can also come from other avenues such as phone calls, emails, contact us requests, or other sales channels. An Oro application makes creating an order for customers in the back-office easy. When creating or editing an order, you can create new customers or new customer users on the fly, configure shipping options, add discounts, and more.

Create Orders

You can create a new order in the following ways:

• From scratch

• Based on shopping lists

• Based on requests for quotes

Manage Existing Orders

For existing orders, you can:

• View them all in the order grid

• View information for an individual order

• Edit order details

• Delete orders

You can also attach files to an order, make notes, create events, or send emails related to the order.

Use Promotions for Orders

When running sales promotions:

• Apply coupon codes to an order

• Add special discounts to an order

• Manage order promotions, coupons, and special discounts when you edit an order.

Move an Order Through Its Lifecycle

You can control the order lifecycle and:

• Cancel orders

• Mark orders as shipped and track order shipping

• Close orders that lost relevance

• Archive old orders