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You are browsing documentation for version 5.1 of OroCommerce, supported until March 2026. Read the documentation for version 6.0 (the latest LTS version) to get up-to-date information.

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Manage Request for Quotes (RFQ) in the Back-Office 

Hint

This section is part of the RFQ and Quote Management topic that provides a general understanding of the RFQ and quote concepts in OroCommerce.

RFQs (Requests for quotes) are used by sales representatives to assist customers and meet their needs through negotiations on a better price, more convenient quantities of products, or additional services. Once a customer submits a request for a quote in the Oro storefront, it immediately becomes available in the Oro back-office.

Before starting your work with RFQs, make sure that you have:

  1. Configured RFQ-related workflows — activate or deactivate the RFQ workflows that control the interactions between the storefront and the back-office. These workflows help buyers, and sales managers run the process automatically and provide the corresponding status upon this interaction.

    Illustrate two RFQ-related workflows in the system configuration

  2. Configured RFQ notification options — configure RFQ notification options to ensure that both the customers and the sales representatives receive email notifications on submitting a new RFQ.

  3. Configured guest RFQs — to let unregistered customers request quotes on the items they are interested in, you can enable guest RFQ forms in your Oro application.

Note

See a short demo on how to manage RFQs in OroCommerce or keep reading the step-by-step guidance below.

Read more on RFQs in the topic below:

Related Topics