Important

We are updating the images for OroCommerce version 6.1 to align with the latest changes in the back-office design. During this transition, some images may still show older versions. Thank you for your patience as we work to update all visuals to reflect these changes.

Move an Order Through Its Lifecycle 

You can control the order lifecycle from the order view page, cancel or close orders.

Cancel an Order 

Important

This operation is available only for orders with the status Open.

There are many circumstances in which you may need to cancel the order. For example, the order has expired, your organization cannot fulfill the order for any reason, or the buyer asked you to do so.

To cancel an order:

  1. In the main menu, navigate to Sales > Orders.

  2. Choose the order in the list and click it. The order details page opens.

  3. Click the More actions and then the Cancel button on the top right of the page.

The order internal status becomes Cancelled.

Hint

The orders can be canceled automatically upon expiration. For this, an administrator must enable the corresponding functionality in the order automation configuration settings.

After the order has been canceled for some time and does not require further actions, you may wish to close it.

Close an Order 

Important

This operation is available only for orders with the status Open and Cancelled.

After an order has been successfully delivered, canceled for some time, etc., and does not require any further actions from any party, you may wish to close it, thus indicating that all your obligations regarding the order are fulfilled.

To close an order:

  1. In the main menu, navigate to Sales > Orders.

  2. Choose the order in the list and click it. The order details page opens.

  3. Click the More actions and then the Close button on the top right of the page.

The order internal status becomes Closed.