Configure Global Interactions Settings

The Interactions settings allow you to interact with your customer users, enabling conversations between back-office users and customer users, ensuring a smooth and compliant user experience.

To enable the conversations feature:

1. Navigate to System > Configuration in the main menu.

2. Select Commerce > Customer > Interactions in the menu to the left.

   Note

   For faster navigation between the configuration menu sections, use Quick Search.

   

3. Clear the Use Default checkbox to adjust the system settings.

4. Toggle the Enable Conversations checkbox to activate or deactivate the feature.

5. Click Save Settings.

Enabling conversations adds the Conversations menu under Activities.