Domain Name and SSL Certificate

We recommend 3 options for setting up a domain name and SSL certificate for hosted environments.

1. Domain name in oro-cloud.com domain zone

This is the simplest option where your site domain name follows the <customer_site_name>.oro-cloud.com pattern.

In this case, Oro support is fully responsible for maintaining of the domain name as well as SSL certificate and customers must only provide the customer_site_name (e.g., myfirmshop).

2. Custom domain name with Oro supported SSL certificate.

You can use your branded URL in your company’s domain zone but delegate SSL certificate support to the Oro support team. Standard OroCloud contract covers provisioning and support of SSL certificates for one domain. Any additional SSL certificates required for an additional domain name (e.g., in different country domain zones) must be contracted and billed.

The Oro Support team will provision, configure and bear full responsibility for renewal or updating. From your side, you need to add a new domain record to your DNS. The Oro support team provides you with IP pointing to your new site in OroCloud.

Note

This option applies only to production and stage environments.

You should also reconfigure your application so it is not redirected to the oro-cloud.com domain, as described in the Global Routing Configuration topic. To proceed with this option, please submit a support request to Oro Support Desk for further details.

3. Domain name and SSL certificate managed by the customer.

You can provide own certificate to use in OroCloud environment to keep control over it. In this case, the following data must be provided to OroCloud support:

  • Full domain name (e.g., b2bshop.myfirm.com) for the OroCloud site.

  • Signed certificate for your domain - a file with the .crt extension. Wildcard certificate can be used.

  • The secret key for the certificate - a file with the .key extension.

You also need to add new domain record to your DNS. Oro support team will provision you with IP pointing to your new site in OroCloud.

To mitigate security risks during the transition of the secret key to Oro support team, please upload it to your home directory at you OroCloud production maintenance host. Do not send it in an email or any messenger!

You also should reconfigure your application so it is not redirected to oro-cloud.com domain, as described in the Global Routing Configuration topic.

Please keep in mind that you are fully responsible for provisioning, renewal, and support of the SSL certificate that you have provided to Oro.