Any Oro application hosted on OroCloud can use an SMTP server maintained by Oro to send emails to your customers.
All Oro applications on the OroCloud are provided with a pre-configured SMTP server. But to ensure reliable delivery of emails from Oro application to their end-users, our customers have to perform a few additional steps:
- Verify email configuration.
- Request Oro support for assistance.
- Configure your DNS to authorize the Oro SMTP relay as a legitimate sender.
- Test your configuration.
Each of these steps is explained below.
Verify Email Configuration
Verify that sender email addresses for notifications and campaigns are matching your domain.
Request Oro Support for Assistance
To get all the information and assistance needed to complete the setup of Oro SMTP relay for your application, you need to create a support ticket at Oro Inc. Support Desk. You can check out the complete process in the OroCloud documentation. When creating a support ticket, you need to provide the domain name(s) that you use as the sender domain.
In this ticket, Oro support will provide you with the information about your DNS record changes to authenticate the Oro SMTP relay as a legitimate SMTP server for your domain(s).
You can proceed to the configuration steps with this information.
Once you have completed configuring your SMTP server settings in Oro application and modifying your DNS record, you can start sending emails from the Oro application.
Oro recommends that you test email distribution using a small test batch of addresses before running big marketing campaigns. You must be able to verify that your emails have reached the recipients without being marked as spam. Oro support will assist if you have any issues at this step.