Configure Backoffice Conversations Workflow in the Back-Office

Oro offers a conversation feature for easy communication between back-office and storefront users. Conversations allow back-office staff to share information and communicate with other back-office users or customer users in the storefront. The Conversations Workflow is a system workflow that provides the following default statuses for the conversation feature: Active, Inactive, Closed.

To reach the workflow:

1. Navigate to System > Workflows in the main menu.

2. Click Conversation Workflow to open it.

By default, the Conversation workflow is active. On its view page, you have an option to disable the workflow by clicking Deactivate on the top right. As it is a system workflow, it cannot be edited or deleted.

Steps and Transitions

The following table describes which options are available for each of the statuses of the conversation:

Status	Options
Active	Set Inactive, Close
Inactive	Activate, Close
Closed	Reopen