Configure Unqualified Sales Lead Workflow in the Back-Office 

To enable the workflow:

  1. Navigate to System > Workflows in the main menu.

  2. Hover over the more options menu at the end of the workflow row in the table of all workflows, and click Activate.

    Activate unqualified sales lead workflow from the table of all workflows

    Alternatively, click on the workflow to open its page, and on the workflow page click Activate on the top right.

    Unqualified sales lead workflow screen under system > workflows in the main menu

When the workflow is enabled, the following transitions are available on the lead page:

  • Qualify

  • Disqualify

  • Reactivate (when the lead is disqualified)

The transitions of the unqualified sales lead workflow on the lead page

To deactivate the workflow:

  1. Navigate to System > Workflows in the main menu.

  2. Hover over the more options menu at the end of the workflow row in the table of all workflows, and click Deactivate.

    Deactivate unqualified sales lead workflow from the table of all workflows

    Alternatively, click on the workflow to open its page, and on the workflow page click Deactivate on the top right.

    Deactivate unqualified sales lead workflow from its page

When the workflow is disabled, the workflow transitions are absent from the lead page. Instead, the following action buttons are available:

  • Convert to Opportunity

  • Disqualify

The action buttons on the lead page when the unqualified sales lead workflow is disabled

Converting a lead into an opportunity means that you are qualifying it as a potential deal. Once the lead is converted into an opportunity, it is marked Qualified and is no longer available in the Open Leads table.