Important

You are browsing documentation for version 5.0 of OroCommerce, OroCRM, and OroPlatform, maintained until August 2024 and supported until March 2026. Read version 5.1 (the latest LTS version) of the Oro documentation to get up-to-date information.

See our Release Process documentation for more information on the currently supported and upcoming releases.

Available in OroCRM Available in OroCommerce

Configure Task Flow in the Back-Office 

Overview 

The Task Flow workflow helps you proceed through phases of work on the task.

Available options depend on the current status of the task. The following table describes which options are available for each of the statuses and how the corresponding transitions change the task status.

Current Status

Available Options

New Status

Open

Click Start Progress to start working on this task.

In Progress

Click Close to close the task.

Closed

In Progress

Click Stop Progress to denote that you have stopped working on this task, but the task is not yet completed. (E.g., the description of what neds to be done for this task is to be readjusted.)

Open

Click Close to close the task.

Closed

Closed

Click Reopen to actualize the task again.

Open

For information on workflows, see the Workflow Management guide.

Follow the Workflow 

From the Task View Page 

The corresponding section on the task view pages contains the transition buttons.

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