You are browsing documentation for version 5.0 of OroCommerce, supported until January 2025. Read the documentation for version 6.0 (the latest LTS version) to get up-to-date information.

See our Release Process documentation for more information on the currently supported and upcoming releases.

Available in OroCRM Available in OroCommerce

Manage Customer Entities in the Back-Office 


This section is part of the Customer Management topic that provides a general understanding of accounts, contacts, customers and customer hierarchy available in Oro applications.

In the applications where an integration between Commerce and CRM is configured, the Customer menu contains references to entities from both applications:

The entities under the customer menu

Account and Contact come from CRM, while Customers and Customer Users come from Commerce.

Below is an illustration of the account hierarchy where CRM-related concepts are marked grey, and Commerce-related concepts are marked white.

An illustration of the account hierarchy