You are browsing the documentation for version 1.6 of OroCommerce, OroCRM and OroPlatform, which is no longer maintained. Read version 5.1 (the latest LTS version) of the Oro documentation to get up-to-date information.

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Available in OroCommerce

Add a Shipping Tracking Number to the Order

When a customer user submits an order, they provide the shipping address and, optionally, the Do Not Ship Later Than date. Based on this information and their selected shipping method, they may see the shipping cost estimate. After a salesperson adds the shipping service and their tracking number to the order, the customer user can track the delivery (if this option is provided by the shipping company).

To add a tracking information about the shipping to the order:

  1. Navigate to Sales > Orders using the main menu.

  2. Click on the necessary order to view its details.

  3. Click Shipping Tracking.

  4. Enter the shipping method (e.g., UPS) and the tracking number.


    Some orders may be delivered in multiple portions due to the circumstances related to the delivery time or delivered volume.

    To provide tracking details for additional shipping, click +Add and enter the method and tracking number.

  5. Click Save.

After the tracking information for shipping has been provided, it becomes available to the buyer in the storefront.