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Available in OroCommerce

Manage Quotes in the Back-Office


This section is a part of the RFQ and Quote Management topic that provides the general understanding of the RFQ and quote concepts in OroCommerce.

A quote is used to negotiate with the customer (e.g. offer better price, more convenient quantities and additional services). A quote may be created in response to a customer request for quote, or as a result of the direct communication with the customer. Once the customer is happy with the offer in the quote and is ready to proceed with their order, they accept the quote.

Quote management and their use in many ways depend on the following:

  • Shipping Configuration:

  • Payment Configuration:

  • Quote Management Process Configuration (Workflows):

    • For wider possibilities, ensure that one of the quote management workflows is activated:

      • Quote Management Flow — A simple quote management flow, where a sales person is not bound by any limitations and can handle the sale without supervision.

      • Backoffice Quote flow with Approvals (QBFA)— A flow, where a sales person might have to get approval from the authorized person (e.g. their manager) before sending the quote with updated prices to the buyer.

    • For the QBFA workflow, ensure the prerequisites are met and the system is properly configured for the approval process.

To learn more on how to create and use quotes and their workflows, check out the topics below: