You are browsing the documentation for version 3.1 of OroCommerce, OroCRM and OroPlatform, which is no longer maintained. Read version 5.0 (the latest LTS version) of the Oro documentation to get the updated information.
See our Release Process documentation for more information on the currently supported and upcoming releases.
View Order Internal Statuses
An internal status is a status visible only in the back-office.
An order can have the following internal statuses:
Open — The order has been submitted and is being processed. You can cancel, mark as shipped, and close an open order.
Cancelled — The order that has been submitted but successively canceled. There are many circumstances in which you may need to cancel the order. For example, the order has expired, or your organization cannot fulfill the order for any reasons, or the buyer asked you to do so. The submitted order may be canceled by an administrator or automatically when its ‘do not ship later than’ date is passed.
You can close a canceled order.
For orders to be automatically canceled upon expiration, an administrator must enable the corresponding functionality in the order automation configuration settings.
Shipped — The order is on the way or delivered to the buyer. You can close a shipped order.
Closed — The order does not require any further actions: has been successfully delivered, or canceled for some time, etc. You can archive a closed order.
Archived – An old order stored for historical purposes only. No further actions with the order are required (the buyer is not going to send a return request, etc.).
By default, an order has internal status Open upon creation. If another status is required for new orders, an administrator must adjust the order creation configuration settings.