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Configure Checkout Workflow in the Back-Office 


This section is part of the Checkout Configuration Concept Guide topic that provides a general understanding of single-page and multi-page checkout concepts.


The Checkout workflow represents a standard checkout procedure in the eCommerce environment. It is a system workflow that defines the sequence of steps and transitions that a user can go through when creating an order in the storefront.

To reach the workflow:

  1. Navigate to System > Workflows in the main menu.

    On the page of all workflows, you can perform the following actions for the Checkout workflow:

    • View the workflow:

    • Deactivate / Activate the workflow: /

  2. Click Checkout to open the flow.

    On the Checkout workflow page, you can perform the following actions:

    • Deactivate the workflow - click Deactivate to deactivate the workflow.

    • Activate the workflow - click Activate to activate the workflow.


Steps and Transitions: Illustration 

As an illustration, we are going to proceed through the steps of the Checkout workflow in the default OroCommerce storefront.

Several items have been added to a shopping list in the OroCommerce storefront. To proceed to the checkout, click Create Order.

Shopping list with option to create order and proceed to checkout


The Create Order button is available if the following conditions are met:

  • At least one shipping method is available

  • At least one payment method is available

  • There is at least one product with a price in the shopping list

  • Items to be purchased are available in the inventory in the back-office

A warning message is shown if for some reason you are unable to start the checkout process.

Step 1: Agreements 

At the Agreements step, you are required to accept all mandatory consents to process your personal data, if such consents have not been accepted previously. Keep in mind that if you leave the checkout after accepting a mandatory consent, this consent is considered accepted and can be revoked only through the profile management.


Keep in mind that for the Agreements section to be displayed in the checkout, you need to add the necessary consents to the list of enabled consents in the system configuration.

The first step of the checkout is agreements where you are required to accept any available mandatory consents Accept a mandatory consent on the agreements step at checkout

Once the consent is accepted, click Continue to proceed with the checkout.

Step 2: Billing Information 

The checkout is now open. The next step is to enter billing information for the order by selecting an existing address from the address book, or creating a new one.

Checking Ship to this address allows you to use the provided billing address as shipping.

Clicking Continue redirects you to the next step.


You can edit the already provided information (until the order is submitted) by clicking on the left side of the page.

The billing information step at the checkout (with consents)

Step 3: Shipping Information 

If the Ship to this address box has been checked at the Billing Information step, the provided address is automatically selected at the Shipping Information step.

To edit shipping information, clear the Use billing address box and provide a different shipping address for the order.


Step 4: Shipping Method 

Provide a shipping method by selecting one from the list of the available methods.

The shipping method step at the checkout

Step 5: Payment 

Choose a suitable payment method by selecting it from the list of all available methods.

The payment method step at the checkout

Step 6: Order Review 

Once all the necessary information has been provided, you can review the order at the Order Review step:

  • View Options for the order:

    • Do not ship later than

    • PO Number

    • Notes

    • Delete the shopping list

  • Check quantity, price, subtotal, shipping and total cost

  • Edit the Order

  • Edit the already provided information by clicking on the left side of the page

To submit the order, click Submit Order.

Once submitted, the order will be received and dealt with by the sales team.

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