View Order Details 

To view details of an order:

  1. Navigate to Sales > Orders in the main menu.

  2. Find the line with the necessary order and click it.

Alternatively, click the More Options menu at the end of the row, and then click View.

An order details page

You can see the order name on the top left of the page.

In the next row, you can find when the order was created and last updated and whether the customer user who created the order has already been contacted.

To manage an order, use the actions buttons on the top right of the page. The following buttons are available by default but depend on the order status:

In the next row, you can check which user is responsible for the order (owns it). Click the owner name to open the profile of the corresponding user. Enclosed in parentheses is the name of the organization to which the owner belongs.

Click the Change History link to see who, how, and when modified the product.

General

This section is for order details, such as who created the order or to which website this order applies.

The General section of the order details page

Field

Description

Order Number

The unique order reference number. It is generated automatically for new orders.

PO Number

Another order reference number. It is usually defined by the buyer and used by the buyer’s side to match invoice and received goods with purchase.

Currency

The currency in which the order is made.

Subtotal

The amount due for items in the order. Does not include additional costs, taxes, discounts.

Customer

The customer that made the order.

Customer User

The customer user that made an order on behalf of the customer.

Internal Status

The order status is managed only in the back-office. See the description of internal statuses.

Do Not Ship Later Than

The date on which the order expires.

Source Document

If the order has been created from an RFQ, quote, or another order, this field contains a link to the corresponding record. If the order was created from scratch (in the back-office) or through the quick order form (in the storefront), the field shows ‘N/A’.

Payment Method

The payment method selected to pay for the order.

Payment Status

Whether the order is already paid in full, the payment for the order is authorized, etc.

Website

The storefront website from which the order was made.

Billing Address

The address where the buyer receives the payment statements. Some payment providers use a billing address to authorize payments and demand it to match the payment account holder’s current address.

Shipping Address

The address to deliver the ordered goods to.

Customer Notes

Any additional information or wishes provided by the buyer regarding the order.

Payment Term

The terms and conditions for order payment. For more information, see Payment Terms Integration.

Warehouse

The warehouse from which the goods are shipped.

Line Items

This section lists products added to the order and their details.

The Line Items section of the order details page

The product information visible by default is the following:

Field

Description

SKU

The stock keeping unit that helps identify the product and track it in inventory.

PRODUCT

The name of the product, the way it appears on the user interface.

QUANTITY

The ordered quantity of product units.

PRODUCT UNIT CODE

Whether the product variant is enabled and can be used.

PRICE

Agreed price for the individual product unit.

SHIP BY

The date before this product must be shipped.

If an order contains product kit(s), each individual item will contain a link to its view page in the back-office.

Product kit in the Line Items section of the order view page with links to each item in the kit

Shipping Information

This section displays details of shipping tracking and cost.

Promotions and Discounts

This section provides information about promotions and discounts applied to the order. The section is divided into All Promotions and All Special Discounts.

Within All Promotions, you can view:

  • Promotions added automatically if the order qualifies

  • Coupon codes added manually

Note

Promotions can be disabled for orders via REST API, in which case the following message is displayed:

Promotions are disabled for the order.

Within All Special Discounts, you can view:

  • Special discounts added manually

For more information, see Promotions and Discounts.

Totals

This section shows order costs, including any discounts (in all currencies, configured for the purpose).

The Totals section of the order details page

Payment History

This section provides information about payment transactions concerning the order.

The Payment History section of the order details page

Field

Description

ID

The unique identifier of the payment transaction.

PAYMENT METHOD

The payment method used to pay for the order.

TYPE

The type of the transaction. For example:

  • Authorize

  • Charge

  • Validate

  • Capture

  • Purchase

AMOUNT

The transaction amount and currency.

ACTIVE

Whether the transaction is being processed.

SUCCESSFUL

Whether the transaction has been successfully processed.

Created At

The date and time when the transaction started.

Updated At

The date and time when the transaction information was last updated.

Hint

This section is visible only to the users with the corresponding permission.

If you do not see this section, contact your administrator.

If you are an administrator, find the Order entity and check the access level configured for the View Payment action.

Activity

This section displays any notes, calendar events, or emails related to the order.

You can filter activities by type and by date (e.g., the exact date or a date range that covers the activity date) and browse them from the newest to the oldest and vice versa.

You can see who started the activity, its type, name, and description, when it was created, and the number of comments left for it.

Click the activity to see detailed information about it.

The details of the selected activity

To edit the activity, click the More Options menu at the end of the row and click Update. In the dialog that appears, make the required changes and then click Save.

To delete the activity, click the More Options menu at the end of the row and click Delete. In the confirmation dialog, click Yes, Delete.

You can add and delete an activity context.

To add a context to the activity, click the More Options menu at the end of the row, and then click Add Context. In the Add Context Entity dialog, select the desired context and click it to select.

Available options displayed after clicking the More Options menu

You can reply/reply to all/forward the corresponding email for email activity. To do this, click the corresponding icon in the More Options menu at the end of the activity row. Alternatively, click activity to expand it, and select the required action from the list on the right.

Available email activity options displayed after clicking the More Options menu

To delete a context from the activity, click the activity to expand it, and under the activity name, click the x icon next to the context you want to remove.

You can add a comment under a particular activity. To do this: Click the activity to expand it, and click Add Comment. In the Add Comment dialog, type your message. Use the built-in text editor to format your comment. You can also attach a file to your comment. For this, click the Upload link in the dialog and locate the required file. When the comment is ready, click Add.

To edit or delete a comment, click the More Options menu next to it and click the Edit or Delete icon correspondingly.

For more information about activities, see the Activities guide.

Marketing Activity

This section shows any activity of this kind associated with the order.

Additional Information

This section includes any attachments, if available.

For information on attachments and how to manage them, see the Attachments guide.